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Career Opportunities > Owner Services > Call Center Supervisor

Call Center Supervisor

Essential Functions: Answer phones and take calls where reservation agent level needs assistance. Assist reservation staff with any questions and/or concerns. Make reservations and resolve any client reservation/customer service issues that may arise. Work with internal and external departments to assist in customer concerns. Assist in training new employees. Maintain department tasks toward a specific area: 1) Contracts: Maintain integrity of new account creation and modifications through developer purchases and secondary market. This includes account billing & payment adjustments. 2) Inventory: Oversee multiple facets of resort inventory with emphasis on optimization and yield management. This includes utilization of in house reservations as well as third party commitments. 3) Owner Correspondence: Direct and manage all incoming and outgoing channels of communication to owners. This includes outgoing welcome packets, confirmations & letter responses as well as incoming emails to various company addresses. Maintain a flexible schedule. Must have general knowledge of the resorts. Perform all other reasonable job requests as assigned by management. Job Specifications: Proficient in Microsoft Office applications (Excel, Word, Access) Excellent oral skills Minimum one year customer service experience

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