Updated September 12, 2023
The team at Soleil Management and Soleil Management Hawaii is deeply saddened by the
extent of destruction caused by the Maui fires on August 8, particularly in the cherished historic
area of Lahaina. Our foremost concern remains the safety and well-being of both our guests
and team members across all our Maui resorts. We understand that the unfortunate wildfires in
Maui have raised concerns about your upcoming reservation, please reference the updates on
this page and FAQs below that may answer some of your urgent questions.
The past month has been a challenging journey for all of us and we appreciate your patience and flexibility through this difficult time as we prioritize our team members and the community as a result of the Maui Wildfire. We still ask that Owners and guests continue to strongly consider the directive from Hawaii State Governor, Josh Green, to reschedule non-essential travel to West Maui through October. With services and amenities slowly returning to our West Maui resorts (Sands of Kahana, Kahana Beach, Kahana Villa, Hono Koa, and The Gardens at West Maui), we are gradually welcoming back reservations in October per the Governor’s instruction. As of September 8th, arrivals and reservations into South Maui (Maui Beach and Maui Banyan) are not impacted by the Governor’s directive.
To plan your upcoming reservation or to receive more information about availability, please
contact our Soleil Management owners services team at (800) 775-8463 or for reservations
online at www.soleilmanagement.com. We are experiencing an influx of calls during this time,
so to avoid wait times, you can email us at email@example.com, and we will
return your call as soon as possible to assist with rescheduling your vacation. No fees will be
charged for reservation adjustments or cancellations for Owners or direct bookings, and we've
communicated to our Exchange Company and Retail partners that we recommend them to do
Travel to West Maui continues to be discouraged following the deadly wildfire that decimated
Lahaina town. The Hawai'i Tourism Authority urges visitors to refrain from going to West Maui -
including Lahaina, Nāpili, Kāʻanapali, and Kapalua - out of respect to the people and places that
have been lost in Lahaina during this devastating tragedy. The impacted area of Lahaina
remains off limits to the public as the search and recovery efforts continue.
While Maui Banyan and Maui Beach's structural integrity has not been impacted and both
properties are open and operational, we feel it is important to be transparent about the current
situation on the island of Maui. We want to acknowledge that the overall Maui experience for
any/all visitors may not be optimal at this time. This may lead to some changes in planned
activities, area access, and/or road closures especially to the West Maui area.
For reservations prior to October 17th:
If you have an upcoming reservation at Sands of Kahana, Kahana Beach, Kahana Villa, Hono
Koa, The Gardens at West Maui, we encourage any reservations through October 17th be
rescheduled. We appreciate your patience as official government updates and our resorts’
situations are constantly changing and we will continue to update information here as soon as
it is readily available.
If you have a reservation at Maui Beach or Maui Banyan in September 2023, we kindly
request a moment of your time to reconfirm your upcoming reservation. Your reconfirmation
will enable us to ensure that everything is ready for your arrival or to reschedule your upcoming
stay if you should choose.
We hope that with time, West Maui will be fully ready to welcome you with open arms. Your
visit not only contributes to the reinvigoration of our local economy but also helps sustain the
rich tapestry of our community.
We genuinely understand the anticipation and excitement of your upcoming Maui vacation
and are grateful for your patience, understanding, and unwavering support during these
challenging times. Being a guest at a Soleil Management vacation destination, you are a part of
our 'ohana, and we are fully committed to providing a safe and exceptional experience for you,
despite the adversity posed by the fire.
Frequently Asked Questions
Q: Rebooking/Cancellations both Owner and Retail guests
A: If you you need to cancel, reschedule or reconfirm your upcoming stay with us, please contact the
party that you booked your reservation with to make these changes. For reference, our Soleil
Management reservations teams’ contact information is below:
Owners Reservations: (800) 775-8463
Non-Owners Reservations: (855) 386-4658
We may experience an influx of calls during this time, so you can also email us at firstname.lastname@example.org and we will return your call as soon as possible to assist
with rescheduling your vacation. No fees will be charged for reservations adjustments or
cancellations for Owners or direct bookings, and we’ve communicated to our Exchange
Company and Retail partners that we recommend them to do the same.
Q: Is the resort affected by the fires?
A: A: Currently, the physical structure of our resorts has not been affected by the fire, but services
have been impacted and will continue to be so for the foreseeable future. Please revisit the
Soleil Management website for continued updates regarding resort readiness.
Q: I am trying to reach a family member not currently staying at one of our resorts.
Family Assistance Center is at Kahului Community Center for family members who are looking for information about loved ones who are unaccounted for and may be affected by the wildfires on Maui. The center at 275 Uhu St. is open from 10 a.m. to 8 p.m. today and Friday. Hours after Friday have not been set.
The Maui Emergency Management Agency will pass out forms to be filled out to help in the process of locating unaccounted family members.
People trying to locate loved ones who may be impacted by the fires also can call the American Red Cross hotline at 1-800-733-2767.
Please continue to monitor MauiCounty.gov for the latest government information.